Frequently asked questions for funeral homes

Consider friedhof.city if you want families to find your funeral home while looking for a cemetery. Try PietätPro if your team needs to organise case tasks, appointments and documents together. Look at IMTO Network if you commission or carry out transfers. Compare the services

Yes. Your funeral home can use each service separately and add others later.

Your profile and contact options appear on the pages of the agreed cemeteries. Families can access your phone number or go directly to your website. View local visibility options

The annual price depends on how many cemeteries are included. Five cemeteries, for example, cost €425 per year excluding VAT. For 18 cemeteries or more, the whole package costs €1,190 per year excluding VAT. There is no commission on individual funeral orders. View annual prices and pricing tiers

Tell us which towns or cemeteries your funeral home regularly serves. We’ll check where a partnership is possible and discuss which cemeteries to include in your package. Ask about availability

You can see views of your assigned profiles and cemetery pages, as well as recorded clicks on your phone numbers. Select a date range and download the phone click list as a CSV file. Reports and partner access

Request trial access and tell us how many staff members will use the app. After a personal introduction, we’ll set up your trial. Your team can try PietätPro in a browser on a computer, tablet or smartphone. Request trial access

The monthly price depends on the number of active user accounts. Every tier includes the same features. For one to three active accounts, the monthly price is €39 excluding VAT, or €29 for friedhof.city partners. The one-off setup fee for this tier is €89 excluding VAT. View all PietätPro pricing tiers

The case file brings together tasks, appointments and documents. Checklists show what is outstanding and who is responsible. Roles and permissions determine which areas and tasks staff can edit. View features and roles

The daily dashboard shows active cases, upcoming funeral services, pending planning appointments and checklist progress. The related documents and tasks stay with each case file. Explore PietätPro

Funeral homes can apply as clients commissioning transfers or as transport partners carrying them out. Give your funeral home’s name, a contact person, the role you want and the countries or routes you serve. After an individual review, you’ll receive activation instructions by email. If you provide transport, add an operating base with its full address to submit quotes and start journeys. Apply for IMTO access

Applying, having your request reviewed and activating your account are free. IMTO charges the network fee once, when an order is first awarded on a binding basis. For a tender, the fee is based on the winning quote. For a direct award, the agreed case fee applies. You’ll see the amount before awarding the order. The assigned dispatcher pays the fee, or the direct client pays if there is no dispatcher. If your funeral home carries out the transfer, it receives the agreed transport price with no deduction for the network fee. View IMTO fee details

The commissioned funeral home or transport partner carries out the transfer. That organisation assigns the driver. IMTO provides the platform for awarding the order, tracking its status and keeping records. View IMTO roles

The transport partner assigns a driver to the order. Status updates and records of collection, waiting times and handover stay with the order so the dispatcher can follow its progress. View the transfer workflow

Every funeral home can use the resources without a partnership. Use them in consultations or share the relevant links with families. Open all resources

For advance planning, use the MyBurial guides and the funeral planner. After a death, families can refer to the guide to the next steps. You will also find music and bereavement resources for the service and the time that follows. View planning and bereavement links

BestatterWerbung offers free tools for tasks such as creating promotional graphics and planning posts. You can also commission or update a website and get help appearing in local searches. Open the free marketing tools